My work spans strategy, operations, and experience.
These three pillars help teams move from ambiguity to clarity and execution.
What I Do
I’ve helped organizations of all sizes bring clarity to complex work — from Fortune 500 companies like Microsoft to mission‑driven nonprofits such as Boys & Girls Clubs and KIPP. My services blend strategic planning, program leadership, operational design, and communication strategy to help teams make decisions, work more effectively, and move forward with confidence.
WORKFLOW & SYSTEMS DESIGN
I build the processes, workflows, and decision paths that reduce friction and improve predictability.
Common engagement areas:
Workflow and process design
Process mapping and bottleneck analysis
Intake and scoping systems
Decision pathways and approval structures
Operational troubleshooting
Skills: systems design, process mapping, workflow optimization, operational diagnostics, continuous improvement
PROGRAM & PROJECT LEADERSHIP
I design and run the structures that keep complex, cross‑functional work moving.
Common engagement areas:
Program management
Project management
Operating rhythms and cadences
Cross‑functional coordination
Dashboards, trackers, and visibility systems
Skills: program management, project management, stakeholder management, operating model design, cross‑functional leadership
FACILITATION, ALIGNMENT & OPERATIONAL TROUBLESHOOTING
I bring technical, creative, and business teams together to make decisions, resolve friction, and move forward with clarity
Common engagement areas:
Cross‑functional alignment sessions
Stakeholder mapping and decision facilitation
Clarifying roles, responsibilities, and ownership
Translating ambiguous goals into clear deliverables
Diagnosing friction points and resolving operational bottlenecks
Skills: facilitation, cross‑functional collaboration, stakeholder strategy, problem‑solving, root‑cause analysis
COMMUNICATION & NARRATIVE DEVELOPMENT
I create the narratives and communication structures that help teams understand what’s happening and why it matters.
Common engagement areas:
Narrative development
Messaging frameworks
Communication plans
Internal experience design
Information architecture for complex initiatives
Skills: narrative strategy, communication planning, content structure, experience design, information architecture
STRATEGIC & OPERATIONAL PLANNING
I help teams define priorities, sequence work, and make decisions with clarity and confidence.
Common engagement areas:
Annual and quarterly planning
Prioritization models and decision frameworks
Roadmap development
Goal‑setting facilitation and plan of execution
Scenario planning and option evaluation